Nihar More
Helping Customers Soar with Tailored Solutions at Birdeye\'s Nest 🦅| Reputation Management | Pursuing MBA in Marketing & Operations | Ex - Yellow.ai, Ex - TCSer
- Role
- Product Engineer - Tech Support L2 at Birdeye
- Location
- Navi Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Nihar More
Currently pursuing an MBA in Marketing & Operations.Highly motivated and passionate professional with over 4 years of experience in product-based technologies. I have proven expertise in product management, customer experience management, technical development, and technical customer support. I excel at understanding and aligning with organizational values and ethics to drive growth and success.Honored as Employee of the Quarter consecutively.
Experience
Product Engineer - Tech Support L2
Aug 2024 — Present · Palo Alto, CA, US
As a Technical Customer Support Engineer at Birdeye, I specialize in providing top-tier technical assistance to global customers using our SaaS-based customer experience platform. With expertise in Online Business Reputation Management, CRM and API integrations, Business Listings, troubleshooting, and using CRM platforms like Salesforce & JIRA.Key Skills & Expertise- Troubleshooting API calls, Webhooks, and SaaS integrations- Handling live customer cases via chat, email, and voice- Managing and resolving tickets in Salesforce Service Cloud- Running MySQL queries for data analysis and issue resolution- Debugging with Postman, Coralogix, Kibana, and FTP clients- Upselling & cross-selling relevant product features- Collaborating with L2/L3 support and engineering teams for complex cases
Education
VISHWANIKETANs INSTITUTE OF MANAGEMENT ENTREPRENEURSHIP and ENGINEERING TECHNOLOGY
Bachelor of Engineering - BE
2017 — 2021
Amrita Vidhyalayam
Science
2015 — 2017
University of Mysore
Master of Business Administration - MBA
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