Niharika Singh
Digital Customer Success Manager | Enterprise SaaS | SolarWinds | Customer Onboarding | Product Adoption | SaaS Observability
- Role
- Customer Success Manager at Tech Mahindra
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Niharika Singh
Customer Success professional working in the Enterprise SaaS space, focused on helping customers realize value from technology through strong onboarding, product adoption, and lifecycle engagement. Currently working as a Digital Customer Success Manager at SolarWinds, supporting customers across the North American region in implementing and maximizing the value of observability and infrastructure monitoring solutions such as NPM, NTA etc. My work centers around guiding customers through onboarding, monitoring product adoption and health metrics, and collaborating with cross-functional teams including Sales, Product, and Support to ensure a smooth customer experience. I enjoy working at the intersection of technology, data, and customer outcomes helping organizations leverage SaaS platforms to improve their infrastructure visibility and performance. I work extensively with customer success and analytics platforms including Salesforce, Gainsight, NetSuite, Power BI, Tableau, and Gong AI to analyze customer engagement, identify opportunities for deeper product adoption, and support renewal and expansion conversations.With a background in customer onboarding, client engagement, and SaaS lifecycle management, I’m particularly interested in how customer success teams can combine data, product insights, and strong stakeholder collaboration to drive long-term customer value.Key areas of focus:Customer Success • SaaS Lifecycle Management• Customer Onboarding •Product Adoption• Customer Health Monitoring• Stakeholder Management• Cross-functional Collaboration• Data-driven Customer Insights
Experience
Customer Success Manager
Mar 2026 — Present · Bengaluru, IN
Education
ITM Group of Institutions
PGDM, Operations and Supply Chain Management
Vandana Convent Sr. Sec. School
Business/Commerce, General
Alliance University
Bachelor of Business Administration - BBA, Business Administration and Management, General
Internshala Trainings
Product Management Course, Product Management
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