Niharika Jain
Food & Beverage Hostess @ Erth Abu Dhabi | Dedicated Hospitality Professional | Committed to Exceptional Guest Experience | MA Graduate from Swiss Hotel Management School (IHTTI), Switzerland
- Role
- Food & Beverage Hostess at Erth Abu Dhabi
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Niharika Jain
When a guest walks in frustrated and leaves a five star review- that is the moment I live…
Experience
Food & Beverage Hostess
Jun 2024 — Present · Abu Dhabi Emirate, AE
Maintained a clean and organized hostess desk, ensuring seamless guest experiences.• Managed table reservations efficiently, providing courteous service to guests.• Answered telephone calls promptly, within three rings, with a hospitable demeanor.• Offered seating options and provided information on food and beverage offerings• Welcomed and escorted guests to their tables, introducing wait staff and offering menu assistance.• Acknowledged guests within 30 seconds of arrival, ensuring timely service.• Provided exceptional guest service, including buffet tours and personalized assistance.• Assisted Outlet Manager with administrative tasks, ensuring smooth operations.• Ensured cleanliness and quality of menus, buffet tags, and other materials.• Uphold high standards of guest relations, job performance, and service quality.• Managed online reservations, payments, and special events with professionalism and meticulous attention to detail.• Performed additional duties as assigned by line manager, demonstrating flexibility and adaptability.
Education
Swiss Hotel Management School
Master of Arts
2021 — 2023
PSB Academy
Diploma in Tourism and Hospitality Management (Full-Time)
2017 — 2018
Global Indian International School
International General Certificate of Secondary Education (IGCSE)
2013 — 2015
Edinburgh Napier University
Bachelor of Arts - BA (Honours)
2018 — 2019
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