Niharika Sharma
Talent Acquisition Specialist in USA and India | Current role is Process Specialist @Infosys BPM | MBA in HR | | US Staffing and Technology Recruiting
- Role
- Process Specialist at Infosys BPM
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Niharika Sharma
Detail-oriented Process Specialist with 6+ years of experience, including 2+ years as a…
Experience
Process Specialist
Jan 2023 — Present · Jaipur, IN
Conducted regular stakeholder reviews to track progress against milestones and objectives, and resolved customer technical issues via phone, chat, and email. Provided technical support, including hardware/software installations, configurations, and troubleshooting, while managing the ticketing system and maintaining an updated query database. Delivered expertise and support to employees and clients, created detailed technical models, reports, and SOPs, and served as a trainer for the ALCON application. Collaborated with project teams, presented to stakeholders, and assisted in demand and allocation planning for senior roles.
Education
Shankara Institute of Technology,jaipur
Master of Business Administration - MBA
2017 — 2019
KENDRIYA VIDHYALAYA NO 1,JAIPUR
10+2
2003 — 2011
Vivekananda Institute Of Technology
Bachelor's Degree
2011 — 2015
Skills
- Microsoft Office
- Wordpress
- Team Leadership,
- Business Strategy
- Web Design
- Photoshop
- Php
- Web Development
- Databases
- English
- Strategic Planning
- Public Speaking
- Team Management
- Microsoft Word
- Powerpoint
- Microsoft Excel
- Windows
- Microsoft Powerpoint
- Leadership
- Customer Service
- Mysql
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.