Niharika Saraff
Customer Experience Manager @ Freshworks | Driving AI Transformation in SaaS Customer Support
- Role
- Customer Experience Manager at Freshworks
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
Experience
Customer Experience Manager
Jan 2026 — Present
Spearheading the strategic expansion of AI copilot tools across omnichannel support, elevating customer satisfaction scores.Defining and scaling AI program roadmaps, collaborating with the vendor to broaden scope from basic automation to autonomous support.
Education
SRM IST Chennai
Bachelor of Technology (B.Tech.), Electronics and Communications Engineering
2013 — 2017
Skills
- Digital Electronics
- Orcad
- Pspice
- C
- Microsoft Office
- Microsoft Word
- Matlab
- C++
- Management
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