Niharika Kv
NA - Operations Client Partner (Ops Delivery Lead) || Client Success || Account Development || Business Operations
- Role
- Operations Delivery Lead at NielsenIQ
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Niharika Kv
Pretty good in driving end to end US/UK client delivery contributing to revenue growth;…
Experience
Operations Delivery Lead
May 2023 — Present
Primary escalation contact for SMB/IV25 clients, resolving complex data and delivery issues with >95% success through cross-functional collaboration- Executed monthly Wellness Plans and led change request deployments, improving client satisfaction and ensuring 100% alignment on deliverables-Delivered market, channel, and platform enhancements (Discover, Omni, Amazon) and supported strategic client escalations and RFP responses-Streamlined internal operations by creating SOPs, driving RCA-led improvements, and reducing client inquiry volume by 30% through proactive insights-Key Clients- Diageo, Moet Hennessy, Pernod Richard, RNDC, Sazerac, Brown-Forman
Education
Sridevi Women's Engineering College
Bachelor of Technology - BTech, Computer Science
2014 — 2018
Osmania University, Hyderabad
Master of Business Administration - MBA, Marketing
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