Niharika Budholiya
Application and Technical Engineer for LC and LCMS/MS- Biopharma, Pharma and Food Industry
- Role
- Remote Support Engineer at Agilent Technologies
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Niharika Budholiya
Application and Technical Support Engineer at Agilent Technologies. Proficient in providing application support for LC-MS/MS analysis tailored to the Biopharma, Pharma and food industry, resolving performance issues, and troubleshooting hardware, software, and network solutions, including multi-vendor systems. Skilled in leveraging tools like Open Lab CDS, Chemstation, and Masshunter to ensure seamless customer operations and satisfaction. Previous roles in research and quality control further enriched expertise in protein and antibody characterization, method development, and analytical documentation. Adept at collaborating with teams to deliver integrated solutions and ensuring compliance with rigorous industry standards. Highly motivated to drive advancements in biopharma analytics and offer exceptional client-focused solutions
Experience
Remote Support Engineer
Nov 2021 — Present · Gurugram, IN
Responsible to provide application support to the customer for Biopharma industry for LC-MS/MS analysis.Responsible for remotely troubleshoot of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.Open Lab CDS, EZchrom, Chemstation, Masshunter, Bioconfirm.Diagnoses and resolves products performance problems.Performs maintenance and repair services.Ensures customer satisfaction by advising customers on preventing maintenance and configurations, which may impact product performance.Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.Serves as internal resources on technical issues.Determines and develops approaches to assignments.Solves a broad range of hardware and/ or software problems of varying scope and complexity.Leads field services and support projects requiring coordination with other functions, customers.
Education
Amity University
Master of Technology (M.Tech.), Biotechnology
2013 — 2015
Banasthali Vidyapith
Bachelor of Technology (B.Tech.), Biotechnology
2009 — 2013
Amity University
German 2 Years Course, German Language and Literature
2013 — 2015
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