Nihar Ranjan Dash
- Role
- Manager - Business Operations & Delivery at blackNgreen
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Nihar Ranjan Dash
Telecom professional with 10+ years of experience in Business development, Marketing…
Experience
Manager - Business Operations & Delivery
Oct 2021 — Present
Business Operations Management:\\\\n1. Managing business operations for 35+ OPCOs across Africa and Latin America regions.\\\\n2. Developing and implementing efficient operational processes to improve productivity and efficiency.\\\\n3. Monitoring key performance indicators (KPIs) to measure operational performance and identify areas for improvement.\\\\n4. Streamlining workflows and optimizing resource allocation to achieve business objectives.\\\\n5. Collaborating with cross-functional teams to align operations with strategic goals.\\\\n#Deployment Management:\\\\n1. Managing the end-to-end deployment process, including planning, scheduling, and coordination of resources.\\\\n2. Ensuring timely and successful implementation of projects within budget and quality standards.\\\\n3. Conducting risk assessments and implementing mitigation strategies to minimize project risks.\\\\n4. Coordinating with internal teams and with telecom operators to ensure smooth project execution.\\\\n#Account Management:\\\\n1. Building and maintaining strong relationships with key clients and stakeholders. Understanding client requirements and providing tailored solutions to meet their needs.\\\\n3. Acting as the main point of contact for client inquiries, escalations, and issue resolution.\\\\n4. Identifying upselling and cross-selling opportunities to maximize revenue from existing accounts.\\\\n5. Conducting regular account reviews and identifying strategies for client retention and satisfaction.\\\\n#Team Leadership:\\\\n1. Supervising and mentoring a team of professionals, providing guidance and support.\\\\n2. Setting performance goals and conducting regular performance evaluations.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Biju Patnaik University of Technology, Odisha
Master of Computer Applications (MCA), Computer Science
2011 — 2014
Skills
- Asp.net
- Microsoft Office
- Sms
- Ivr
- Telecommunications
- Mysql
- Linux
- Value-Added Services (Vas)
- Visual C#
- Oracle
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