Nihar O.

Financial Transformation Analyst @Absolute Home Mortgage Corp

Philadelphia, PA, US

Foster cross-functional communication with stakeholders to resolve service issues and ensure seamless mortgage operations.Support financial advisors and internal client teams by handling data requests, resolving system escalations, and monitoring performance metrics in alignment with SLAs.Analyze customer feedback and behavioral data to identify process enhancements, reducing loan application drop-offs and improving completion rates.Execute and interpret financial service requests while ensuring compliance with BSA/AML regulations and internal SLAs, maintaining full audit readiness.Streamline compliance reporting workflows for BSA, TRID, and HMDA, reducing manual effort by 15% and improving data accuracy.Serve as a key liaison between internal operations, financial advisors, and tech teams to troubleshoot account issues and ensure client satisfaction in a high-paced financial environment.