Nihal Kajani
Team Lead @Globalfaces Direct
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WORK HISTORY
Team Lead @Globalfaces Direct
Toronto, ON, CA
EDUCATION
St. Marys College
Bachelor of Business Administration
Seneca Polytechnic
Ontario College Post Graduate Program
Centennial College
Ontario College Graduate Certificate Program
ABOUT NIHAL KAJANI
Currently working as a Team Lead at Globalfaces Direct, where I focus on enhancing Donor Experience and leading a high-performing team of 15. I thrive in business and analytics, finding fulfillment in building and nurturing projects as if they were my own. My experience includes a Business Systems Analyst Co-op role at TD and my current position as Team Lead at Globalfaces Direct. In this role, I consistently achieve KPIs 20% above targets, manage concerns for over fundraisers, and drive improvements in quality and conversion rates. I also develop personalized reports to monitor daily performance and call quality, and create engagement strategies that foster a positive and competitive team culture. Growing up in a business-oriented family, I was immersed in the world of numbers and risks from an early age, fueling my passion for business development. With a keen eye for detail and strong communication skills, I excel at engaging individuals and driving team success. Over six years of volunteering in my community, I’ve provided inclusivity, engagement, trust, and support to over individuals. I successfully built programs from the ground up, handling everything from planning and marketing to finance, collaboration, analysis, and execution with a dedicated team of 12 committee members.
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