Nihal Kapse
Customer Service Analyst Coinbase | International Support | Fintech| Retail | Crypto | AML |CDD |SFDC |Salesforce | AWS | Google tools| Analytical skills | BPO | Customer service|
- Role
- Senior Technical Support Engineer at Persistent Systems
- Location
- Nanded, MH, IN
- LinkedIn followers
- 500 followers
About Nihal Kapse
I am a customer service professional with hands-on experience in CRM tools like Salesforce and Jira, and a strong background in handling customer queries across global platforms such as Coinbase, Amazon US, and Genpact.I’ve led initiatives that improved resolution time and customer satisfaction by up to 30% through workflow optimization and feedback integration. I’m passionate about problem-solving, continuous learning, and creating a seamless customer experience.I thrive in fast-paced, multicultural environments and am actively exploring opportunities where I can contribute to customer success, support operations, or CRM strategy while growing with innovative and tech forward teams.I’m committed to continuously improving my skills, staying updated with emerging technologies, and contributing to innovative, customer first teams. Open to learning, sharing, and growing feel free to connect or DM me to start a conversation.
Experience
Senior Technical Support Engineer
Dec 2025 — Present · Hyderabad, IN
Education
Mahatma Gandhi mission college of engineering,Nanded
Bachelor of Engineering - BE, Electronics and telecommunication engineering
2016 — 2020
Swami Ramanand Teerth Marathwada University
Bachelor of Laws - LLB, Law
Yashwantrao Chavan Maharashtra Open University
Bachelor's degree, Humanities/Humanistic Studies
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