Nihad Mohammed

About Nihad Mohammed

A highly motivated and skilled IT professional with extensive experience in Linux administration and AWS cloud computing. Possess a strong understanding of system administration, virtualization, and cloud infrastructure, along with experience in designing, deploying, and managing cloud-based solutions using AWS. Demonstrated ability to effectively manage and maintain large scale Linux environments, ensuring high availability and security of systems. Adept in automating and optimizing cloud-based infrastructure, leveraging AWS tools and services to achieve cost-effectiveness and scalability. Proficient in scripting languages such as Python and have experience with configuring and managing cloud-based databases, network and security configurations, and cloud-based application deployment. Committed to delivering innovative, secure, and efficient cloud-based solutions that meet business requirements.

Experience

1. Zomato Associate Accelerator Program (Zaap)

   Eternal

   Aug 2024 — Present · Hyderabad, IN

   At Zomato as part of the Zomato Associate Accelerator Program (ZAAP), I have:Delivered exceptional operational support by addressing real-time queries, resolving issues promptly, and turning negative experiences into positive outcomes.Coordinated with logistics, merchants, and internal teams to ensure timely order deliveries and seamless updates.Proactively identified and resolved customer pain points, contributing to improved service standards.Enhanced customer loyalty and retention through empathetic communication and tailored solutions.Provided actionable insights to internal teams to refine processes and elevate customer satisfaction.

Education

• Mangalore Institute of Engg. & Technology,MANGALORE

  Bachelor of Engineering - BE, Electronic and communication engineering

  2017 — 2020