Niha Das
Duty Manager
- Role
- Duty Manager (Jr Support Engineer) at Microsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Niha Das
Experienced professional with a strong background in queue management, call quality…
Experience
Duty Manager (Jr Support Engineer)
May 2023 — Present · Bengaluru, IN
As a Queue Manager, I effectively oversee task and request management to ensure timely and efficient service delivery. I monitor queue performance, prioritize workload, and optimize resource allocation to maintain smooth operations. My strong organizational and analytical skills help drive improvements and enhance overall productivity.
Education
The ICFAI University, Tripura
Bachelor of Business Administration, Marketing
2014 — 2017
The ICFAI University, Tripura
Master of Business Administration - MBA, MBA
2017 — 2019
Maharani Tulshibati higher secondary school
12th passed, Arts
2003 — 2013
The ICFAI University, Tripura
Master of Business Administration - MBA, marketing and Human resource
2017 — 2019
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