Nigel Adams Ieng
Regional Services Manager Elektron Managed Services Emea @Thomson Reuters
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WORK HISTORY
Regional Services Manager Elektron Managed Services Emea @Thomson Reuters
Canary Wharf, GB
EDUCATION
Glasgow Caledonian University
Computer Engineering & Information Technology
HMS Collingwood (RN Engineering College)
Electrical & Electronic Engineering
ABOUT NIGEL ADAMS IENG
An experienced Service Manager, in Managing Complex problems and converting them into solutions. Accountable for ensuring the end to end reliability and quality of service to provide a first class service to the customer. Expertise in ITIL, Change/Release Management, Project Management, Technology Refresh roadmaps, Matrix Management, 3rd Party / Outsource Service Provider, Customer Relationship, Budget Control, SLA/KPI, reducing costs, Infrastructure/Telecom/Application/Media, Security, Reporting, ITIL qualified. Versatile Project Manager who has planned and managed large global infrastructure projects. Both internal and external. Practical Knowledge of software development lifecycle.(SEI CMM Level 2) Practical knowledge of IP Technologies, and Networking (TCP/IP, IP Multicast, RIP, HSRP) Practical knowledge of Reuters Trading Architecture: DACS, TREP, Installation and Support of mission critical systems within the Trading Room environment. Programming and configuration experience: DOS, Turbo Pascal, Novell, UNIX (Solaris), SQL, Windows. Specialties: ITIL Service Managment,(Change Management, Incident & Problem Management, Release & Capacity Management). Project Management.
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