Nigel C.

About Nigel C.

Experienced, pragmatic, and solutions-driven manager with extensive experience leading teams and managing complex projects. Committed to creating a culture of excellence, quality, service, and profitability. Passionate about assisting individuals, leaders, and teams to meet and surpass their goals. Exceptional talent in planning, decision-making, problem solving, and exceeding customer satisfaction. Driven by sense of urgency, ownership, and personal accountability committed to personal and professional growth.

Experience

1. Director of Continuous Improvement

   Nice North America

   Apr 2023 — Present

   Lead strategic process improvement initiatives across the organization, driving measurable improvements in operational efficiency and cost reduction while maintaining a high level of customer satisfaction.• Directed cross-functional teams in the execution of Lean transformation and Kaizen events, delivering a 15% reduction in customer returns by targeting inefficiencies and implementing A3 methodology.• Drove a 94% revenue increase within three months by improving inventory planning tools, enhancing visibility and decision-making across supply chain operations.• Enhanced on-time delivery (OTD) to over 90% Year over Year (YoY), reducing operational costs by 3% through the development and implementation of tiered management accountability systems.• Redesigned work center layouts to improve throughput by 20% via optimized flow execution, impacting both operational costs and productivity.

Education

• Auburn University

  Master of Industrial and Systems Engineering

• Penn State University

  Master’s Degree

• Mississippi State University

  Bachelor of Science