Nigel Ross

About Nigel Ross

Experienced sales representative and account manager for 5 years. Results driven and…

Experience

1. Sales Consultant

   AT&T

   Mar 2014 — Present · Charlotte, NC, US

   Manages a robust portfolio of accounts and builds long-term business relationships by providing value and reliable service to clients.•Serves as a primary point of contact throughout the customer lifecycle and continuously drives value from onboarding through renewal.•Effectively engages with customers to understand their needs, convey product information, and provide outstanding service.•Successfully addresses and resolves customer complaints and conflicts with professionalism and empathy, ensuring customer satisfaction.•Adapts seamlessly to constantly changing customer needs, emerging technologies, and evolving market conditions. •Leverages available products and services as well as projected financial benefits to negotiate contract renewals and service extensions, further driving revenue and business retention.•Actively monitors account health and key performance indicators within client relationship management software, identifying opportunities for service optimization as needed.•Proficiently manages time and resources to consistently meet service standards, promptly address customer inquiries, and ensure efficient and effective retail operations. •Analyzes and interprets business intelligence reports to determine workplace productivity on a monthly and quarterly basis, then works with team members to bridge operational gaps.•Provides comprehensive training and support to junior team members to ensure individual and team-wide goals are met.•Builds and maintains relationships with vendors and representatives to ensure cross-functional and efficient customer support.

Skills

• Salesforce.com
• Comptia a+ Essentials
• Html 5
• Cold Calling
• Team Management
• Call Centers
• Fruity Loops
• Solution Selling
• Sales Operations
• Customer Retention
• Sales
• Customer Service
• Leadership
• Analytical Skills
• Analytic Problem Solving
• Computer Science
• Technical Support
• Sales Process
• Java
• Audio Engineering
• Telecommunications
• Selling
• Music Production
• Direct Sales
• Software Development
• Jailbreaking Phones
• Time Management
• Css
• Pro Tools
• Sales Presentations
• Cd Mastering
• Account Management
• Customer Satisfaction
• Training
• Microsoft Word
• Networking
• Wireless