Nigel Rafferty Cmgr

About Nigel Rafferty Cmgr

Transformational leader with significant experience in recruiting and leading high performing global teams. Passionate in workforce strategy implementation including organisational and operational management; leadership and talent management. Believes in business success evolving by working to facilitate a creative environment with the talents of the team. Key skills I provide include: Leadership: • Recruitment planning and development of global teams providing inspiration and commitment in working towards organisational goals • Adept at influencing and experienced in advising strategic direction • Provides strong direction and achieve significant results under challenging and pressurised circumstances • Challenges ways of operating with focus on pragmatism; encourages motivates teams into reaching challenging goals Offshore Development Capability: • Passion for creating high performance cultures across offshore and outsourced partners • Adept at selection, induction and BAU development programmes for offshore teams • Implementation of global communication strategies • Experienced at implementing global offshore utility services International Integration: • Integrates and builds global teams in line with operating model principles • Experienced in selection and relationship management of outsourcing partners • Proven track record in definition and implementation of global operating models • Experienced at integrating Offshore Delivery Centres (ODCs) Workforce Strategy • Definition of target workforce operating models • Implementation of workforce communication strategy to all levels of organisational structures Implementation Management • Implements large scale and complex business change and implementation schedules to time, cost, quality • Ability to deliver multiple People and Leadership strategy interventions Specialties: Integrating and Building global teams; leadership and change management; career and performance coaching

Experience

1. Global Director of Operations

   ISS A/S

   Sep 2021 — Present · US

Education

• The Manchester Metropolitan University

  Certificate in Management

  2000 — 2002

• Chester College of Further Education

  BTEC National Diploma in Business Studies

  1984 — 1986

• Chartered Management Institute

  Chartered Manager

  2010 — 2010

Skills

• Leadership
• Team Management
• Banking
• Outsourcing
• Stakeholder Management
• Process Improvement
• Talent Management
• Service Delivery
• Program Management
• Project Portfolio Management
• Management
• Team Leadership
• Coaching
• Governance
• Business Planning
• Strategy
• Portfolio Management
• Project Management
• Vendor Management
• Performance Management
• Business Transformation
• IT Service Management
• Project Delivery
• Change Management