Nigel Hill

Experience

1. Reservations Agent

   Wild Dunes Resort

   May 2022 — Present

   Responds to emails with reservation information, confirmations, and additional detailsAdvises customers regarding ongoing promotions or available upgrades that may enhance their experience.Answers questions regarding rooms, facilities, rates, and eventsOperates Springer Miller Software to accurately record customer information and charges credit cards upon successful reservations.Utilizes Navis Narrowcast to answer phones and assists customers in making, altering, or canceling reservationsRepresents Wild Dunes Resort as a Remote Reservations Sales Associate by answering phone calls and offering information on accommodations, golf, tennis, and other recreational activities to meet guest needs, wants and expectations.Makes guest reservations for all leisure and group accommodations.Follow up on all leads by making 8 Outbound calls per day. Ensures accuracy of reservation, recognizes guests’ needs and requests, and properly communicates requests to appropriate departments.Utilizes training of Springer-Miller System to successfully and independently complete reservations in a timely manner.Completes Navis University and utilizes Navis Sales training techniques to provide the best call quality possible to ensure the maximization of revenue and guest service.Remains up-to-date on all resort and amenity offerings, promotions and campaigns, and changes in policies and procedures.Performs assigned duties on the daily reservations task list.Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest’s satisfaction.Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests’ needs and help them make an informed decision.Has generated $3.2 million dollars in reservation sales while working current position

Education

• Troy University

  Hospitality Administration/Management