Nigel Burrows

WORK HISTORY

SKILLS

ABOUT NIGEL BURROWS

Profile:Highly skilled Senior Project Manager/Project Manager with more than 17 years working in cross-functional environments within the O2 contract (Telecommunications) & Smart Metering IT Service Desk & Energy sector. Exceptional written and verbal communication skills. Head driven and very organised Senior Project Manager effective in leading and directing projects from inception to launch. More than 17 years of progressive management experience and repeated success in developing project initiatives, directing project plans and achieving revenue performance targets.Great at building relationships at all levels. Recognised for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team building record. Passionate about delivering an exceptional service to clients & CustomersWorked in both Ofgem and FCA regulated areas throughout my career.As a current Project Manager at Rebel Energy UK, I lead compliance projects within the change and transformation team. With over 6 years of experience in project management, I have successfully delivered multiple projects across various sectors, including customer management. My skills in customer relationship management (CRM), service delivery management, and management enable me to effectively coordinate and execute projects, ensuring timely completion and stakeholder satisfaction. I am passionate about driving business growth and improving operational efficiency through strategic project planning and execution.Skills:• Project development & Lifecycle • Experienced in ePMO• Confluence / Jira trained• Schedule Management• Natural Leader• Results orientated • Customer & Client driven• Client relationship management • Creative thinker• IT service desk Delivery• Governed way of working• Operational leader