Nigel Albuquerque
Manager @Ipsos in US
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WORK HISTORY
Manager @Ipsos in US
Winnipeg, MB, CA
As a manager in the Operations Department, the following are my key responsibilities:1) Manage Canada and US research projects which gather public opinion on various services.2) Mentor interviewers from Canada and US and provide them with effective strategies to improve their performance in quality and productivity aspects.3) Conduct briefings for project and day starts.4) Keep management informed about project performance on a daily basis.My key achievements in this role have been:• Manage Canada and US research projects which gather public opinion on various services.• Mentor interviewers from Canada and US and provide them with effective strategies to improve their performance in quality and productivity aspects.• Conduct briefings for project and day starts.• Keep management informed about project performance daily.• Achievements:a) Got the lowest incidence project completed a week before expected end date.b) Received appraisal for smooth conduct of projects during unexpected, critical situations.c) Achieved record strike of 5.91 (204%) on a project that had expected strike of 2.9.d) Diligence in monitoring was appreciated as script change suggestion provided helped appropriately monitor interviewers on a project.Volunteering: Barbecued and served hot dogs to celebrate project success with interviewers.
EDUCATION
The University of Edinburgh
Master’s Degree
University of Southampton
Master's degree
University of Southampton
Bachelor’s Degree
ABOUT NIGEL ALBUQUERQUE
Sophisticated, analytical, certified Lean Six-Sigma professional looking for a good…
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