Nigar Khan

About Nigar Khan

IT Asset & SAP MM Support Professional with 14 years of experience, including 10 years in…

Experience

1. Itam -analyst

   Accenture

   Nov 2021 — Present · Pune, IN

   Managed, controlled, and protected a large inventory of IT assets, consistently handling over End-User Computing (EUC) assets (desktops, monitors, laptops, printers), software licenses, and contracts across their entire lifecycle.• Executed complete asset lifecycle management, including receiving new equipment, precise labeling, onboarding, and preparing assets for deployment, adhering to defined naming conventions and tagging procedures.• Supported various IT Service Management (ITSM) processes, including identification, capacity, change, documentation, vendor, compliance, acquisition, disposal, and problem management, alongside educating and communicating ITAM policy.• Conducted rigorous monthly stock counts, weekly physical verifications for in-storage assets, quarterly audits, and reconciliations to ensure data accuracy, integrity, and auditability within ITAM repositories (e.g, FlexNet, E-asset tool, ServiceNow).• Managed asset allocation and de-allocation processes efficiently based on service requests, ensuring timely provision and retrieval of equipment.• Oversaw employee exit clearance procedures, approving asset-related formalities and verifying assets were returned in good physical and working condition.• Collaborated effectively with IT engineers to resolve technical tickets, including issues with non-polling assets, minimizing downtime and driving customer satisfaction across all locations.• Coordinated the disposal of IT materials with approved scrap deal vendors, ensuring adherence to IT Asset Disposal (ITAD) policies.• Prepared and submitted comprehensive weekly, fortnightly, and monthly IT Asset Management reports to central management and finance teams, detailing stock, inventory, valuation, variance, refreshment, disposal, decommission, and SEZ reports.