Niels Pouchard
Chef De Projet Process Excellence @CMA CGM
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WORK HISTORY
Chef De Projet Process Excellence @CMA CGM
Marseille, FR
EDUCATION
Scrum.org
Scrum Master
Google pour les pros
Foundations of Project Management
Vincent de paul
BTS Management Commercial Opérationnel
Product Owner
Certification (PSPO)
Scrum.org
Scrum Master (PSM)
SKILLS
ABOUT NIELS POUCHARD
As a Business Process Expert, I drive global operational excellence by transforming business processes and implementing innovative solutions that elevate customer experiences. I have successfully deployed contact centers worldwide, optimized complex processes, and ensured robust business continuity—delivering measurable improvements in efficiency and customer satisfaction. Today, I lead strategic projects that integrate cutting-edge technologies and refine processes, while spearheading our OmniChannel strategy to deliver seamless, engaging customer experiences across all channels.
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