Niel Leonard

Regional Customer Operations Manager (Europe and Africa) @Castrol

Pangbourne, GB

Reporting to GME Global Customer Operations Director. Responsible for a team of 4 Operational Advisors, who optimise service excellence and business relations with Global Supply chain and Global Business Services teams within Europe and Africa region.Reinventing bp - led the team through the wholescale organisational change within bp. Partnered with other functions outside the business to ensure disruption caused by gaps in people, process and WOW were proactively managed to ensure our people, performance and customers were protected.Incident management teams - was directly and indirectly involved in mitigating supply disruption regionally and globally. Faced multiple supply crisis linked to shortages in base oil and additives, logistics disruptions, volatility in demand and global lifting patterns and Covid-19 related operational constraints.

University of Leicester (Nene College)

Bachelors Business and Administrative Studies