Nidiane Proença
Platform Operations Manager @Irestify
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WORK HISTORY
Platform Operations Manager @Irestify
Toronto, ON, CA
Plan, organize, direct, and control the daily operation tasks based on the client\'s necessity by providing direct support between the dispatcher and onsite supervisor to improve the quality of service delivered. Perform administrative support tasks that assist the company\'s daily business operations, logistics and customer service process. Establish work schedules and procedures and coordinate activities with other work units, departments, or clients. Resolve work-related problems and prepare and submit progress and other reports. Train workers in job duties, safety procedures and company policies. Improving the operational systems, processes and policies to attend to the organization\'s mission by keeping up to date scope of work, QA assessment forms, and tracking this data to improve internal processes. Interview, hire and oversee training for new contractors. Assisting the Recruitment team by contacting candidates, scheduling field testing, giving feedback, and helping with the onboarding process. Administer and control budgets for equipment and supplies per client. Helping the Quality department keep the inventory up to date and requesting the purchase of cleaning products when necessary. Be the iRestify ambassador by promoting the company culture and values. Identify and address problems and opportunities for the company. Build alliances and partnerships with other organizations. Support worker communication with the management team. Playing a significant role in long-term planning, including initiatives geared toward operational excellence
EDUCATION
Humber College
Global Business Management, International/Global Studies, Post Graduate Certificate
ILSC Education Group
Pathway, Second Language Learning, Advance 2 level
Anhanguera Educacional
Business Administration, International trade field, Bachelor's Degree
ABOUT NIDIANE PROENÇA
I am a versatile administrator with extensive experience in the property maintenance and logistics field, specializing in data collection and processing. During my professional life, I worked in different retail stores dealing with customers, sales, purchases, shipments, and inventory. Moreover, I have been a platform operation manager for the past two years, managing schedules, company systems, data entry and analysis, controlling inventory, training and guiding staff. Nevertheless, I have worked in different retail stores and other positions in Toronto, where I gained practical Canadian experience. A little brief about my background and expertise: 6+ years of experience in a private logistics port as a Senior PFSO Assistant. Solving problems and building processes by thinking critically in a confidential and fast-paced environment, under pressure with time-sensitive projects. 6+ years of practical experience in analyzing scenarios to search for irregularities and unsafe acts based on HSWA and OSHA regulations in a port logistics environment by working in partnership with the workplace safety department. 5 years of experience in training and supervising teams by guiding them to become team players, encouraging them to share thoughts and suggestions, and leading them to achieve the company\'s goal by following internal processes. High ability to identify customers\' needs based on the company\'s culture and create a friendly bond between them and the company by focusing on a long-term relationship. Extensive experience in analyzing security data and archiving. Particular emphasis on interpreting this data, dissolving immediate problems and creating procedures to mitigate similar issues. Expertise in building processing based on situations and needs. Examples: Operation Manual and Code of Conduct for a B2B company. No matter my role, large or small, I can help the company grow and thrive by using my knowledge to help to consolidate the brand and expand its business. My mission is to improve myself to achieve goals, motivating myself and partners daily to see the potential in any adverse situation. Where there are challenges, there are always opportunities.
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