Nidia A

Senior Manager at Flipkart _ Social Media | Operations Management | Program Management | Knowledge Management | Communications

Role: Senior Manager - Social Media at Flipkart
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Nidia A

With over 12 years of expertise in Customer Experience Management, I specialize in creating customer-first strategies that enhance satisfaction, optimize operations, and drive measurable business impact. Currently working as Senior Manager, Social Media Operations at Flipkart, I lead initiatives that transform customer interactions while fostering a culture of excellence within my team.Key Highlights: • Customer Support Leadership: Extensive experience in Program Management, Knowledge Management, and multi-channel support operations, including email, chat, and social media. • Team Development: Passionate about mentoring and coaching managers and team members, ensuring smooth onboarding and fostering a high-performance culture. • Customer Communications Expertise: Led the development of Flipkart’s customer-facing communications, including email templates, chat flows, and conversational guidelines. • Stakeholder Collaboration: Skilled at partnering with senior leadership (Directors and VPs) to assess and implement initiatives that elevate customer experience and operational efficiency. • Strategic Impact: Designed and implemented strategies to improve customer satisfaction while significantly reducing operating costs.Recognitions:Consistently recognized for contributions to team leadership, business impact, and customer communication excellence, earning multiple accolades for driving results and building strong, collaborative teams.I am passionate about creating seamless customer experiences, empowering teams to unlock their potential, and driving impactful, customer-centric strategies.

Experience

Senior Manager - Social Media
Flipkart
Sep 2023 — Present · Bengaluru, IN

Education

University of Kerala
Bachelor of Technology (B.Tech.), Computer Science
2003 — 2007
University of Kerala
Bachelor of Technology - BTech

Skills

Team Management
E-Commerce
Customer Service
Management
Operations Management

Contact information

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•••••@flipkart.com
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Current company

Flipkart

Technology, Information and Internet · 10K employees · Founded 2007 · Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, IN

At Flipkart, we're driven by our purpose of empowering every Indian's dream by delivering value through innovation in technology and commerce. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, a focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs, all driven by a sustainable growth strategy – Flipkart is maximising for customers, stakeholders, and the planet at large! At Flipkart, our promise to every Flipster is - getting an opportunity to leave a mark and create their own legacy, the freedom to experiment, learn and grow, work with the industry’s brightest minds as part of a diverse team and we will extend our culture of care to them to ensure that they can focus on doing their best work. Driven by audacity, bias for action, customer first, integrity and inclusion – Flipsters have pioneered solutions that have transformed digital commerce in India. From the industry-first introduction of cash-on-delivery in 2010 to the launch of voice search and multiple vernacular interfaces in 2021 that have made e-commerce a very inclusive experience, Flipkart continues the exciting journey of solving for the Indian customer. We understand that your own aspirations and journeys are unique. So you choose what you want to maximise, and we provide you the platform for it - because when you maximise, we maximise. Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart Wholesale, Flipkart Health+, Cleartrip, and Myntra. Get in touch with our experts for support with your orders here: https://www.flipkart.com/helpcentre

flipkart.com

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