Nidhya Prasad
Assistant Manager
- Role
- Assistant Manager at Shoppers Stop
- Location
- Durg, CG, IN
- LinkedIn followers
- 500 followers
About Nidhya Prasad
Experienced Sales Marketing Executive with a demonstrated history of working in the…
Experience
Assistant Manager
Jun 2024 — Present · IN
Assistant Manager (E-COMMERCE) CRMSocial Media Queue Management :Managing all social media channels & resolution across all social Media platform.Sentiment Conversion: Sentiment conversion on social media.Green Shoot : Ensuring to get greenshoot from customer & Positive feedback.Training & Quality Assurance:Responsible for transnational audits of voice / non - voice processes.Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.Deliver and contribute towards process improvementConducting regular feedback & Coaching.Arranging calibration with the internal audience and run calibrationIdentifying Opportunity area for ImprovementSharing VOCs & Input to improve process/guidelinePrepare training modules for the existing and new processesConduct refresher trainings on TNIsConduct and take responsibility to improve the overall CSAT & NPS
Education
St. Thomas College Bhilai Durg
Bachelor of Business Administration - BBA
2016 — 2019
Sri Sankara Vidyalaya Bhilai
Cbse
Chhattisgarh Swami Vivekanand Technical University
Master of Business Administration - MBA (hons)
2019 — 2021
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