Nidhi Tagala
Customer Service Manager @Walmart
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WORK HISTORY
Customer Service Manager @Walmart
BC, CA
Led teams to resolve technical issues, reducing resolution time by 70% and enhancing customer satisfaction by 10%.• Analyzed KPIs to drive service improvements and streamlined critical issue escalation, minimizing disruptions.• Trained over 50 staff on new systems, boosting efficiency by 15%.• Established feedback processes, increasing service quality by 25%.
EDUCATION
All Soft Solutions
Training, Artificial Intelligence
PDM College of Engineering - India
Bachelor of Technology - BTech, Computer Science
Lambton College
Cloud Computing for Big Data Analytics
ABOUT NIDHI TAGALA
With a deep passion for turning data into actionable insights, I’ve dedicated my career…
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