Nidhi Singh

About Nidhi Singh

I am a Senior System Engineer with 4+ years of experience operating and supporting high-scale production systems across cloud and on-prem environments. I specialize in production operations, automation, cloud infrastructure, and live issue resolution in customer-critical environments.I work closely with global enterprise clients across the US, LATAM, and APAC, handling SLA-driven incidents, system stability, and performance issues while collaborating with engineering, QA, and product teams to drive long-term fixes.My day-to-day work includes server health monitoring, Python and Shell automation, cloud infrastructure management (AWS), database operations (PostgreSQL, InfluxDB), UAT support, and real-time debugging of live systems. I actively contribute to improving operational efficiency, reducing manual effort, and enhancing product reliability.I have hands-on experience with Docker, Kubernetes, Ansible, Terraform, Jenkins, Git, Grafana, and modern DevOps practices, enabling reliable deployments, monitoring, and infrastructure management at scale.I recently supported a 1-month on-site engagement with Walmart Mexico (Nov 2025), working directly with client teams on production systems, issue resolution, and operational alignment in a live environment.Currently, I am focused on transitioning deeper into DevOps and Cloud Engineering roles, where I can design, automate, and operate scalable, resilient systems rather than only supporting them.

Experience

1. System Engineer

   GreyOrange

   Apr 2023 — Present · IN

   Managed server health and monitoring across cloud and on-prem environments to ensure optimal performance.• Developed and maintained automation scripts and cron jobs using Python and Shell for operational efficiency.• Performed live debugging and issue resolution in collaboration with cross-functional teams.• Analyzed product behavior to identify bugs and data inconsistencies, supporting feature enhancements and fixes.• Engaged directly with global clients to resolve issues in real time and provide technical clarity.• Supported database operations using PostgreSQL and InfluxDB for data retrieval and monitoring.• Assisted in UAT cycles, validating new features before production release.

Education

• Dr. A.P.J. Abdul Kalam Technical University

  Bachelor of Technology - BTech, Computer Science

  2017 — 2021