Nidhi Pandya
Backend - Fraud Ops Support Assistant
- Role
- Operations Assistant at Citi
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Nidhi Pandya
I am currently working at Citicorp Services India Private Limited, Pune as Backend -…
Experience
Operations Assistant
Aug 2021 — Present · Pune, IN
Utilizes backend standard operating procedures to handle customer complaints. • Analyzing disputes, chargeback, account maintenance on credit card account. • Identify and resolve customer issues.• Ensuring information security for sensitive data. • Accurate report of data. • Investigation of payments, storage, retrieval of records. • Liaison between internal & external stakeholder to resolve the queries raised by clients. • Undertake other assignments as given by the team Lead/Manager.• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Education
S K Somaiya Vidyavihars College of Arts Science & Commerce Vidyavihar Mumbai 400 077
Vocational commerce (Banking)
Amity Global Business School, Pune
Master of Business Administration - MBA
K J Somaiya College of Arts & Commerce Vidyanagar Campus Vidyavihar Mumbai 400 077
Bachelor of Banking & Insurance
2014 — 2017
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