Nidhinath Thakur

About Nidhinath Thakur

A Senior Business Management Professional with domain experience of After-Market Sales and Service in India and SAARC countries in APAC and MEA region. Have showcased development of strong channel partners for improved market penetration, market share and service efficiency. Excellent Track record of revitalizing business operations and boosting top-line growth while sustaining bottom-line margins through strategic and business responsive initiatives. Total career of 20+ years of aftermarket solutioning of Construction Equipment, Heavy Commercial / Off-Highway Vehicles and Engineering Applications across India and Indian Sub-continent, interacted with client sectors like Infrastructure Developers, Construction, Mining, Cement, Material Handling segments Led pan-India business development initiatives, dealer-distribution network development and management, Key Account Management, Product Management of engineering consumables, lubricants Currently heading After-Market and Training Solutions with CASE NEW HOLLAND CONSTRUCTION EQUIPMENT PVT LIMITED, Gurgaon, India; played pivotal role in significant improvement of after-market sales turnover and deploying profitable initiatives Previously employed with VOLVO CONSTRUCTION EQUIPMENT INDIA PRIVATE LIMITED, TATA MOTORS LIMITED, LARSEN & TOUBRO LIMITED and GMMCO LIMITED Nurtured and built strong, efficient teams for over 10+years and dealer partners, facilitating business growth and capture customer confidence through consistent servicing Studied and presented technical solutions / opportunities to capitalize on business capabilities to win over markets, increasing business yield and initiate new revenue streams Work portfolio involves regular leadership level interaction with the parent companies in US and Europe to align global strategy to Asia Pacific market needsPersonally, A macro and micro person – Has a quick uptake on the business requirements and can break it down to action plans; as Analyst and visualizer can strategize, track and closely monitor implementations for fine-tuning A people’s manager – approachable, listener with excellent communication abilities to present and convey the point succinctly for effective execution Can move quickly against competition and reduce business gestation period to breakeven / turn profitable in short time by way of thorough market study, quick decisive action and measured risk-taking ability

Experience

1. Head of India and Saarc - Parts Commercial and Customer Solutions

   CNH

   May 2022 — Present · Noida, IN

   Heading function for India, Nepal, Bhutan, Bangladesh and SriLanka in the APAC and MEA region and a team of XX managers to manage INR Cr business turnover with XX EBITA y-o-y by reducing costs and increasing efficiency Studied business operations and proposed restructuring, delayering hierarchy while delegating authority with KRAs for each Functional Lead demarcating 5-fold responsibilities- Key Account Management, Technical, Connectivity and Training, Field Services, Service Marketing and Non-connected Service Contracts Identified lost opportunity to develop 2nd branded product line ‘FleetPro’ of XX products lines and pricing strategy which contributed growth from XX % after-market share to XX % market-share in 2023 Deployed Telematics (1st in CaseCE-APAC region while being 3rd in India market) and created Connect Centre which monitors error/failure data and flags nearest dealer for proactive response, this resulted in positive multi-effect C-Sat results - 14% enhancement in availing of mandatory service connected machines) 70 NPS score by connected machines and 59 by non-connected machines; doubled NPS over previous year in 2023 Maintained 92% of Employee Engagement Survey (GLINT Survey) despite organizational restructuring and Adjudged Outstanding performer during 2023.

Education

• Army Institute of Technology, Pune

  Bachelor of Engineering - BE, Mechanical Engineering

  2001 — 2005