Nidhin James Tharakan
Ex Association of people with disabled/ Ex Commonwealth Bank / Mashreq gobal services pvt limited
- Role
- Recovery Officer at Mashreq
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Nidhin James Tharakan
I bring more than seven years of experience across compliance, credit recovery…
Experience
Recovery Officer
Oct 2024 — Present · Bengaluru, IN
Key Result Areas: Handling and investigating charged-off accounts to optimize recovery outcomes and guiding customers toward resolving outstanding debts. Adhering to proper protocols during follow-ups, while ensuring every customer is treated with fairness and dignity. Evaluating customers\' financial difficulties and encouraging commitment to repayment plans in alignment with recovery objectives. Reaching out to all viable leads to reconnect with customers, initiating meaningful dialogue, and collaborating on settlements, while meeting or exceeding daily outreach goals. Assessing account details and submitting settlement proposals in accordance with the approved authority matrix for prompt action. Monitoring settlement compliance, tracking customer adherence, and ensuring accounts are cleared as per agreed terms. Utilizing data from MIS reports to refine strategies and drive improved recovery performance. Processing account closures, lifting legal holds, and issuing necessary clearance documents after successful settlement. Maintaining a high service standard by supporting internal teams and addressing external customer needs effectively. Responding swiftly to inquiries and concerns, while upholding respectful communication and complying with contact policies at all times.
Education
Indian Academy School Of Management Studies
Bachelor's degree
2011 — 2014
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