Nidhi Johnson

Technical Program Manager 2 @Mastercard

Vancouver, BC, CA

Spearheaded the delivery of 7 complex projects, achieving a 25% improvement in success rates, a 20% boost in market adoption, and a 30% increase in customer satisfaction• Collaborated with global cross-functional teams to deliver complex initiatives with transparency and credibility, managing multi-year projects that resulted in millions in revenue across various workstreams• Supported program teams using Agile methodology and driving a 10% quarterly improvement in customer satisfaction metrics• Managed and allocated multi-million-dollar project budgets across various business verticals, prioritizing rapid feedback loops and maximizing product return on investment (ROI)• Created program metrics and reporting systems to facilitate informed decision-making, enhancing operational efficiency and transparency through data-driven monthly and quarterly performance reports• Built and maintained strong partnerships, earning organizational respect and influencing teams to execute deliverables on time.• Improved project execution through robust contingency planning, reducing risks by 15%, and boosting task execution by 20%

Thompson Rivers University

Post baccalaureate, International Business

University of Mumbai

Bachelor of Engineering - BE, Computer Science