Nidhi Gupta

About Nidhi Gupta

Result focused Product leader with passion to solve customer & business problems through innovative use of technology with expertise in Agile/Scrum, SAFe, Jira, Confluence, Jive Slack and many more. Keen ability to oversee a wide range of operational aspects for an enterprise level global software delivery organization. Multi-faceted leader with demonstrated results and skills in the areas of software delivery, Technology Process and Delivery Transformation, Program Management, IT Ops & Quality Management, Vendor Management, Offshore Team Management & Delivery and Recruiting & Staffing.Key Highlights- People leader with direct reports, coach & mentor product managers to build high performing & diverse product team (product owners/managers and engineers)- Well versed & hands-on with Agile & SAFe methodology of product development & tools like JIRA, Confluence, Jive, Slack, Rally- Work closely with product leadership & business to identify and define product features, customer journeys, cross system integrations and align on MVP - Detail oriented, possess strong aptitude & analytical bend of mind to take a data driven approach in solving a problemSpecialities: Technology Business Management, Transformation, SAFe Agilist, Atlassian Suite including JIRA & Confluence, Consultant, Project Management, Program Manager, Product Management, Product Owner, People Leadership, Delivery & Vendor Relationship Management, Agile, Risk Management, Portfolio Risk Management, Internal Audits, ISO ISO27001, CMM, CMMI, P-CMM, Organiztion level surveys, Trends & Analysis, Dashboards

Experience

1. Sr Product Manager

   American Express

   Jun 2019 — Present · Phoenix, AZ, US

   Strategized and implemented global, flexible, scalable event-based business initiative demand management process in Jira to support AMEX’s annual planning process by working closely with stakeholders & leaders across the organization• Collaborate with different teams to understand their pain points and overcome them by setting up custom project template in Jira.• Manage enterprise Jira product strategy, roadmap, and features to support standard portfolio hierarchy and evolve it to meet our growing organization needs.• Build and enables a new project template in Jira to support portfolio teams for effectively managing their capabilities, epics and themes in Jira.• Manage Jira integrations with tools like OpsHub, Rally, Confluence and Slack.• Provided regular trainings on agile processes and Jira across the organization for specific teams, new joinees. • Present various process and tools related topics in organization level forums like Technology Investment/Finance, Jira/Rally Forums, Change Management Meetings and Lean Coffee Table Chats• Building and managing ongoing updates to Jira company space on The Square (Jive Platform) by adding and updating content as needed• Partnered with Cloud Engineering team for managing Jira version and infrastructure upgrades

Education

• St. Marks Senior Secondary Public School

  XII, Science with Biology

  1985 — 2000

• Rajiv Gandhi Technical University

  BE, Computer Science

  2000 — 2004

• Symboisis Center for Distance Learning

  PGDBA, Marketing Management

  2004 — 2006

Skills

• Resource Management
• Global Delivery
• Agile Methodologies
• Software Project Management
• Cmmi
• Quality Assurance
• Program Management
• Requirements Analysis
• Sdlc
• Leadership
• Software Development Life Cycle (Sdlc)
• Business Process
• Agile Project Management
• Process Improvement
• Iso
• Software Quality Assurance
• Quality Center