Nidhi Singh

WORK HISTORY

ABOUT NIDHI SINGH

A Catalyst for Operational Excellence and Strategic Innovation\" With over 16 years of experience in fostering customer-centric operations and spearheading strategic innovations, I stand at the forefront of operational excellence across global and cross-cultural landscapes. My expertise lies in turning operational challenges into triumphs of efficiency and driving customer experience to new heights. My journey is marked by a steadfast commitment to quality, innovation, and leadership in various domains,including Investment & Corporate Banking, Sales Hierarchy, Wholesale Client Onboarding & KYC, Client Due Diligence, Financial Data Analysis & Data Mining, Fraud Investigation Current Role: Client Data Team Manager at Barclays, Noida, India (July 2013 – Present) As the Client Data Team Manager, I lead a vibrant team of 50 professionals, focusing on operational integrity, strategic data management, and enhancing customer relations through meticulous client data analysis and management. My role involves leveraging my technical prowess in tools like Blue Work, Salesforce, and JIRA Testing to streamline processes, creating sales hierarchy, improve customer service, and ensure product compliance through rigorous UAT Testing. Core Competencies: People & Performance Management Client Onboarding & Data Management Customer Service & Operations Excellence Risk & Change Management Business Insights & Strategy Technical Forte: Expertise in CRM Tools (Salesforce), Blue Work, UAT, and JIRA Testing Awards & Recognitions: I\'ve been honored with multiple awards for excellence in performance, leadership, and innovation, including the \"Excellent Performance and Driving People Pillar\" and \"Outstanding Performance for Team\" awards at Barclays. Professional Experience Highlights: Enhanced colleague engagement and operational efficiency as a Client Data Analyst. Demonstrated exceptional skill in fraud analysis, significantly reducing fraud cases through innovative strategies. Fostered team growth and operational efficiency as a Senior Insurance Analyst at MetLife and as a Frontline/SME Process Advisor at IBM DAKSH. Training & Certifications: I have continually invested in my professional development, including certifications and training in Sourcing and Supply Management, Coaching for Success, and Enhancing Training Effectiveness, among others. I am passionate about leading by example, driving change, and making a tangible impact on the businesses I serve. Let\'s connect to explore how we can drive operational excellence and customer satisfaction together.