Nidhi Shishoo

About Nidhi Shishoo

I am an engineer by training and a business leader by practice, with a strong analytical foundation and a career built around creating, scaling, and managing businesses across multiple industries, including but not limited to financial services.My engineering background shapes how I approach leadership- breaking complex problems into structured frameworks, using data to identify patterns, and designing scalable solutions. Over the years, I have applied this analytical mindset to build and grow business units, manage end-to-end P&L, and lead large, distributed teams, translating strategy into measurable outcomes on the ground.Currently, I lead a multi-branch cluster with full P&L responsibility, driving growth across assets, liabilities, and fee income. My role goes beyond banking operations; it involves market analysis, business model design, customer segmentation, productivity optimization, and execution discipline-skills that are transferable across industries.What consistently defines my work is the ability to connect numbers with narratives-using data to inform decisions while building strong teams, partnerships, and customer-centric solutions. I enjoy working in environments that require both rigor and adaptability, especially where markets are evolving, ambiguity is high, and sustainable growth must be engineered rather than assumed.

Experience

1. Cluster Head- Ncr

   DBS Bank

   Jun 2025 — Present

   Leading a cluster of branches with end-to-end responsibility for Profit & Loss, business growth, asset quality, and customer experience. Driving sustainable revenue growth through effective sales leadership, risk governance, and people development across the branch network.Key Responsibilities:Own and manage P&L for the cluster, driving profitability through balanced growth in assets, liabilities, and fee income while ensuring cost discipline.Lead and mentor Branch Managers and frontline teams across multiple locations to achieve business targets in CASA, lending, investments, and cross-sell.Drive working capital, MSME, retail lending, and wealth acquisition through structured sales planning, referral ecosystems, and portfolio mining.Implement growth strategies aligned with market potential, customer segmentation, and local ecosystem partnerships (CAs, industry bodies, trade associations).Strengthen customer acquisition and engagement, improving conversion ratios, wallet share, and retention across key customer segments.Collaborate with product, credit, risk, and operations teams to ensure seamless execution and faster turnaround times.Track and improve sales productivity metrics (lead-to-login, login-to-disbursal, ticket size, portfolio yield).Drive people capability building, succession planning, and performance culture across the cluster.Ensure compliance with regulatory, audit, and internal governance frameworks, maintaining high standards of control and transparency.

Education

• University of Jammu

  SSC, HSC, HSC

  1999 — 2000

• DBN

  Senior secondary, Non Medical

  1990 — 2000

• Havard Business Publishing

  Talent leadership Program, leadership

  2019 — 2019

• Indian Institute of Management, Calcutta

  Advanced Programme in FinTech and Financial Blockchain

• Indian Institute of Planning and Management

  MBA, Marketing & Finance

  2006 — 2008

• Bharati Vidyapeeth College of Engineering

  B.E, Computer Science

  2000 — 2004

Skills

• Customer Service
• Aviation
• Training
• Customer Satisfaction
• New Business Development
• Marketing
• Budgets
• Key Account Management
• Airports
• Flights
• Budgeting
• Sales
• Team Leadership
• Forecasting
• Project Planning
• Competitive Analysis
• Contract Negotiation
• Crm
• Account Management
• Operations Management
• Business Development
• Airlines
• Negotiation
• Teamwork
• Team Management
• Strategic Planning
• Sales Management
• Product Management
• Market Research
• Business Strategy
• Leadership
• Customer Relations
• Marketing Strategy
• Product Development
• Analysis
• Aircraft
• Team Building
• Management
• Planning
• Business Analysis