Nidhi Sharma
Tech Support Executive @Ginesys
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WORK HISTORY
Tech Support Executive @Ginesys
Gurugram, IN
Roles and Responsibilities-1. Project Implementation of the Software (EaseMyGST!)2. Technical Support till the project get completed after that hand-over the project to the Executives.3. Maintain the Project Updates by Taking the Review from the Executives.4. Taking followups from the Clients for taking the Feedback and They want any latest update in the software.5. Client Handling over 200+ for all zones.6.Api Testing on Postman for E-invoicing and E-waybill.7. Develop Master Portfolio for all the clients and managed that with regular updates.8. Managed client requirements and provide the solution according to the business.9. Taking care of Daily Tickets which is raised by the clients on Freshdesk (tickiting tool)10. Integration process between the ERP\'s(SAP, NAVISION, TALLY, GINESYS) 11. Error Rectification while the API testing.12. Maintain the SLA breach tickets.
EDUCATION
Govt P.G. College Gadarwara
B.Sc ,Computer Application
LNCT Group of Colleges
Master of Computer Applications - MCA
Lakshmi Narain College of Technology, Kalchuri Nagar, Raisen Road, Post Klua, Bhopal-462021
Master of Computer Applications - MCA
ABOUT NIDHI SHARMA
Technical Executive with expertise in Cloud Azure, ERP systems, API integration, software…
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