Nidhi Nagabhushan
Customer Experience (Cx) Analyst @Cortexcraft.Ai
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WORK HISTORY
Customer Experience (Cx) Analyst @Cortexcraft.Ai
Bengaluru, IN
Serving as the bridge between clients and creative teams at CortexCraft AI, translating needs into user-centric solutions.My core responsibilities-> Client-Facing Work: Acting as customer representative through calls and meetings, gathering and documenting requirements, and understanding business objectives and product goals-> Design & Prototyping: Creating user journeys, wireframes, prototypes, and storyboards. Designing and maintaining end-to-end UI design systems that ensure consistency and usability. Translating requirements into clear functional specifications for development teams-> Cross-Functional Collaboration: Working closely with design, development, testing, and management teams to ensure smooth project execution. Reviewing test cases and providing quality feedback. Participating in delivery milestones and addressing customer feedback-> Communication: Building and delivering presentations to effectively communicate solutions and deliverables to both internal stakeholders and clients.From initial discovery to final delivery, I ensure projects are grounded in user needs while meeting business objectives and maintaining quality standards throughout.
EDUCATION
DesignBoat UI/UX School
UX/UI
Parsons School of Design - The New School
Master of Fine Arts - MFA
PES University
Bachelor's degree
INSTITUTE OF FOREIGN LANGUAGE AND CULTURE PRIVATE LIMITED
Spanish and German
ABOUT NIDHI NAGABHUSHAN
I believe that exceptional design is the result of a deep understanding of the human experience. As a Customer Experience Analyst at CortexCraft AI, I specialize in being the \"bridge\", the person who translates complex client needs into seamless, high-performance digital products.My approach is rooted in my MFA from Parsons School of Design, where I learned to merge design technology with psychology-driven research. I thrive on the challenge of taking a high-level business goal and breaking it down into a user journey that feels effortless.What I do at the intersection of CX and Design- Strategic Advocacy: I represent the voice of the customer, ensuring every wireframe and prototype serves a documented business objective- Systemic Consistency: I build and scale UI design systems that maintain brand integrity across the entire user lifecycle- Operational Alignment: I translate \"vision\" into \"specifications,\" ensuring developers, testers, and designers are perfectly aligned for smooth project delivery.Proven Impact- Led a interface revamp that drove a 30% increase in user engagement- Optimized email marketing and wireframe workflows, boosting conversions by 25%- Crafted social strategies resulting in a 40%+ improvement in audience interaction.Whether I am presenting a solution to a C-suite executive or reviewing test cases with a QA team, my goal remains the same: ensuring every project is grounded in user needs and delivered with uncompromising quality.Core Expertise: UX/UI Design Systems • Client Relationship Management • Functional Specifications • User Journey Mapping • Stakeholder Presentation • Cross-functional Team LeadershipFeel free to contact me at n••••••••@gmail.com
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