Nidhi Modi
Head - Customer Lifecycle Management @ HSBC | Ex ICICI bank | Vodafone Idea | HP
- Role
- Head - Customer Lifecycle Management (Clcm) at HSBC
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Nidhi Modi
With over 15 years of experience in marketing, digital channels, and customer relationship management, I am passionate about creating impactful and innovative solutions that enhance customer satisfaction and loyalty. As the Head of Customer Lifecycle Management (CLCM) at HSBC, my priority lies towards an exemplary customer experience from onboarding till maturity.In my prior stint, I have lead digital adoption and usage campaigns at ICICI bank with a extremely skilled team curating content and executing campaigns both online and with front line colleagues.At Vodafone Idea, I successfully launched and promoted more than 80 digital products, including PWAs and mini apps, in collaboration with top content and platform providers. I have also leveraged analytical skills, communication expertise, and partner management skills to drive engagement and retention campaigns, win back programs, and revenue planning.I am always eager to learn new skills and technologies, and I have obtained certifications from Google and Udemy in digital marketing and digital banking.
Experience
Head - Customer Lifecycle Management (Clcm)
Dec 2022 — Present · Mumbai, IN
Education
K.J.Somaiya Institute of Management Studies & Research
MBA, Marketing
2008 — 2010
Jadavpur University
BBA, Marketing
2005 — 2008
Skills
- Business Development
- Business Intelligence
- Product Marketing
- Project Planning
- Product Launch
- Product Lifecycle Management
- Team Management
- Business Analysis
- Process Modeling
- Market Research
- Analytics
- Business Strategy
- Marketing Strategy
- Strategy
- Product Development
- Analysis
- Pre-Sales
- Requirements Analysis
- Crm
- Budget Forecasts
- Gtm
- Business Analytics
- Competitive Analysis
- Project Management
- Vendor Management
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