Nidhi K.
Pre-Sales | Customer Success | SaaS | Discovery Calls · Solution Mapping · CRM | 4+ Years
- Role
- Business Development Executive at Ciphernutz IT Services
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Nidhi K.
Inbound-focused Sales and Pre-Sales professional with 4+ years of experience working in SaaS, IT services, and client-facing roles.Currently working in a solution-oriented role where I handle discovery calls, understand client requirements, map business needs to technical solutions, and support the pre-sales and onboarding process. Experienced in working closely with sales, technical, and delivery teams to ensure smooth handovers and successful client engagement.Hands-on experience with:• Inbound lead handling & qualification • Client discovery & requirement gathering • Pre-sales & solution walkthroughs • CRM management (HubSpot, Zoho, Apollo) • Proposal & documentation support • Client onboarding & coordination Currently exploring opportunities in- Account Management - Customer Success - Pre-Sales / Solutions - Inbound Sales (SaaS)Previously worked on SaaS implementations, CRM tools, and service-based solutions across multiple industries and geographies.I enjoy working in roles that combine client interaction, problem-solving, and cross-functional collaboration.
Experience
Business Development Executive
Feb 2024 — Present · Surat, IN
Pre-Sales & inbound sales role - discovery calls, solution mapping, CRM management, and proposal support for SaaS and IT services clients.• Conducted consultative discovery calls to understand client needs and map them to relevant technical solutions• Supported RFP/RFI preparation and scope documentation, enabling smoother handovers to the delivery team.• Built and maintained the ICP framework; cleaned and structured Zoho CRM to significantly improve pipeline visibility and follow-up efficiency• Managed ongoing client relationships post-sale, maintaining strong retention and repeat engagement through consistent communication• Executed ICP-driven outbound email campaigns as a secondary lead source alongside inbound handling
Education
MIT World Peace University
Bachelor of Business Administration, International Business
2017 — 2020
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