Nidhi Jain
Assistant Manager @Genpact
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WORK HISTORY
Assistant Manager @Genpact
Gurugram, IN
Transitioned and managed entire process to function for P2P (Cardinal Heath Puerto Rico)Ensuring that all SOW requirement and SLA are delivered on a timely manner.Conduct weekly and monthly hurdles and meeting and order to steady improvement in performance.Managing the process with timely innovative changes effectively to increase the operational effectiveness.Providing Cross Training to handle high volume situation and to make sure that backup is available for all critical roles in the process.Taking weekly scheduled call with Country CFO and Operation Heads.Taking care of internal and external emails, daily team huddle.Analyzing the client escalations/ requirement and coming up with a corrective and preventive action, also implementing the action plan among the team and serving as escalation points to the vendor/ customer and client at essential times.Co-ordinate with client to achieve customer satisfaction and appreciation from high-end level.Performance Evaluations for the direct reportees on monthly/ annual basis and providing constructive feedback.Experienced in reconciling Invoice Receipts (IR) versus Goods Receipts (GR) to ensure accuracy and resolve any discrepancies.Allocating volume to invoice processing team for daily targets and QC team to perform sample audit.Publishing daily productivity & accuracy report to the team and leads.Reviewing and resolving overdue invoices and GR based on aged report and balances via taking calls with vendor and other stakeholders.
EDUCATION
Indira Gandhi National Open University
Master’s Degree, Business Operations Support and Assistant Services
Holy Child Public School- Central Board of Secondary Education Board (C.B.S.E)
High School, 10th Class
Tagore Academy Public School -Central Board of Secondary Education Board (C.B.S.E)
12th Class, Senior Secondary, Commerce
Delhi University
Bachelor’s Degree, Business/Commerce, General
Indira Gandhi National Open University
Post Graduate Diploma in Interntional Business Operations, International Business/Trade/Commerce
ACCA
IFRS, Diploma in International financial reporting standards
ABOUT NIDHI JAIN
CAREER OBJECTIVE:Professional, hard-working, and technically skilled Source to Pay Manager recognised for accuracy and timeliness in sourcing, Vendor Master management, invoice processing, and helpdesk support. Goal-oriented with a strong ability to identify challenges and deliver expedited solutions.Completed 6 Transitions to the USA for F&A Processes between Nov 2007 and July 2015.ENTERPRISE RESOURCE PLANNING (ERP) & COMPUTER KNOWLEDGE:Proficient in reporting tools and ERP like SAP, PeopleSoft, Oracle R12, Lotus Notes, Swift, Mainframes,Credentials: Professional with 16.6 years of experience spread over driving Transition, projects and core accounting processes of Payables, Receivables and Records to Report. Design, upgrade and implement Standard Operating Procedures (SOPs) and Process Maps. Responsibilities include reviewing SOPs and getting them approved by the client. Experience in doing pre-transition work such as Solution Identification, Training Plan before Transition for ramp-up batches and raising their Requisition. Coached and developed a team in all processes. Organised, highly motivated, and detail-directed problem solver.AREAS OF STRENGTH: I was awarded Certification in LEAN & GREEN BELT from Genpact. I hold Certificates in Soft Skills Training in E-mail Writing, Corporate Etiquette, MS Excel, PowerPoint, Presentation Skills, Enhancing Communication Skills, Influencing and Interpersonal Skills, Conflict Management, Emerging Excellence, Confidence Building, Proactive and Responsive Behaviour, Time Management, Motivation, Attitude and Ownership, Customer Centricity/ focus & Managing Unconscious Bias from Genpact. I was awarded the Certification in the Science Olympiad Examination in 2001. I was awarded as Process Champ for Quality and Quantity Assurance Work.
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