Nidhi Gupta
Regional Customer Experience Manager @Titan Company Limited
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WORK HISTORY
Regional Customer Experience Manager @Titan Company Limited
Delhi, IN
Handling North 1 – Titan Jewellery | Customer Experience & Business GrowthDriving customer experience excellence through NPS, Google reviews & Mystery Audits.Leading operational alignment, staff training & service standard enhancements.Spearheading Purple customer engagement, retention & pre-booking initiatives.Managing product launches, brand activations & city-level customer outreach.Ensuring compliance, data-driven decision-making & seamless issue resolution.
EDUCATION
Swami Vivekananda Subharti University, Meerut
Masters in business administration
ABOUT NIDHI GUPTA
I\'ve spent 13+ years making customers feel like they matter — and making sure the…
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