Nidhi Garg

Experience

1. Scrum Master i Relaese Manager i Change Manager

   IBM

   Feb 2008 — Present · Gurgaon, IN

   A certified Scrum Master with total 15 years of experience in IT as scrum master, project management and support with recognized strengths in release incident and change management. • Acted as Scrum Master(for 8 years) for Product teams with a focus on guiding the teams towards improving the way they work.• Assisted with internal and external communication, improved transparency, and radiated information• Manage project conflicts, challenges and dynamic business requirements to keep operations running• Work closely with cross-functional teams to make deliveries on time.• Report and escalate proactively any delay or risk to stakeholders as per the needs.• Working with both internal and external stakeholders to ensure timely and effective dissemination of information, transparency and accountability • Virtually worked in a global environment with culturally diverse teams across geographies and time zones.• Managed multiple delivery priorities and multiple demand requests.• Protecting the team from over-commitment by balancing velocity with capacity planning, backlog management, prioritize resolutions of defects Trained & mentored team members on Scrum.• Liaised with cross functional teams / companies to ensure seamless execution & delivery of projects.• Coaching and mentoring the teams and helping to maintain burn down charts to track and visualize sprint progress• Working with product owners to refine product backlogs, acceptance criteria and define product goals and prepare sprint releases• Organizing and facilitating scrum ceremonies• Communicate clearly with all the stakeholders providing frequent and meaningful updates on the releases.• Coordination of external and internal efforts including conference calls, quick touch-base meetings with resolving teams with the goal of resolving production incidents quickly and efficiently• Report project progress to management and executive level stakeholders

Education

• Certified Scrum Master

  Certified Scrum Master

• Shobhit University

  Master of Computer Applications (MCA), computers

  2000 — 2003

• KMP1 Certification

  KMP1 Certification

• ITIL V3 foundation certified

  ITIL V3 foundation certified

• Meerut

  Bachelor of Science (BSc), maths

  1996 — 1999

Skills

• Software Development
• Software Project Management
• Microsoft Word
• Agile Methodologies
• Microsoft Excel
• Powerpoint
• Unit Testing
• Manual Testing
• Sql
• Microsoft Office
• Java
• Regression Testing
• System Testing
• Integration Testing
• Usability Testing
• Servlets
• Requirements Analysis