Nidhi Chopra
Sr. Platform Architect |ArchX | CSA | CAD | CIS-Event Management | CIS-Discovery | CIS - DF(CSDM & CMDB) | Demo2Win
- Role
- Sr Platform Architect at ServiceNow
- Location
- Plainfield, IL, US
- LinkedIn followers
- 500 followers
About Nidhi Chopra
With 8+ years in the ServiceNow ecosystem, I deliver ITOM and ITSM solutions that drive efficiency, improve data quality, and enhance service reliability—always with a strong focus on customer outcomes.Before transitioning to the tech side, prior I spent 8 years in research, sales, and client engagement—developing a strong foundation in listening, relationship-building, and solving real customer problems. This experience continues to shape how I communicate, collaborate, and deliver value today. Core Expertise:ITOM & ITSM implementations: Event Management, Discovery, Service MappingCMDB,CSDM, Incident, problem,Change, Knowledge Management, On-call scheduling & reporting for better responsiveness and accountabilityThird-party integrations: Azure, PRTG, Splunk, Dynatrace—enabling smarter, connected operations🤝 What I Bring:A customer-first mindset focused on adoption, ease of use, and measurable outcomesA practical, business-aligned approach to every engagementStrong communication and cross-functional collaboration skills from my sales & research backgroundI help teams bridge the gap between technology and people—making ServiceNow work for users, not just on the platform.
Experience
Sr Platform Architect
Oct 2025 — Present · Chicago, IL, US
Education
Hitkarini College of Engg and Technology, Jabalpur
B.E, Mechannical
Amity University
PGDM, Marketing and Operations
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