Nidhi Agarwal

Head of Product Learning Cx i @SAP

Palo Alto, CA, US
EMAILS
n••••••••@sap.com
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2021 — Present

Head of Product Learning Cx i @SAP

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US

Leading teams to continuously evolve digital, modular and role based Customer Experience enablement content for our customers, partners, and SAP employees. Closely collaborate with the content development teams and other internal/external stakeholders to enrich the content strategy and feedback processes in order to create meaningful, cohesive and engaging enablement content for the expanding portfolio of CX solutions.

EDUCATION

2014

SAP Education

HANA Certification HANAIMP141

2005 — 2009

Inderprastha Engineering College

BTech, Computer Science

2020 — 2020

Harvard Business School Online

Disruptive Strategy, Business

SKILLS

Sap CrmSap NetweaverSap HanaRequirements GatheringAudience Discovery and TargetingSap Crm TechnicalC++Business AnalysisSap ErpCustomer Engagement Intelligence ( Cei )BapiCore JavaPl/SqlSap BadiSocial Contact IntelligenceRequirements AnalysisSap R/3SqlAbapCrmSapSap Implementation

ABOUT NIDHI AGARWAL

Motivated and results-driven leader, strategic thinker and collaborator with track record of designing and setting up content strategy and agile processes around prioritization, design, development of the enablement content for the Customer Experience(CX) Portfolio.Passionate about simplifying, streamlining processes, determining and implementing creative solutions for learners.

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