Nidheesh Gopi

About Nidheesh Gopi

Program and Product Manager with 9+ years of experience at Amazon, specializing in strategic program management, product launches, capacity planning, and quality management across large-scale operations. I\'ve built scalable solutions supporting employees across multiple business functions, with expertise in both launching customer-facing products and optimizing internal operations through process automation and data-driven decision making.What I Do:I lead complex programs and products from concept to delivery. On the program management side, I drive workforce planning automation, data pipeline coordination, and strategic reporting for executive leadership. On the product management side, I\'ve successfully launched customer experience enhancement products, managed pilot teams, and improved service delivery through cross-functional collaboration.Key Achievements:• Product Launch: Led successful implementation of Moderate Enforcement customer experience enhancement product, managing pilot team of 12 investigators and deploying automated protocols• Process Improvement: Improved service level agreement from 24 hours to 30 minutes through process automation and cross-functional collaboration• Program Management: Automated VP and Director-level financial headcount reporting, transforming a 30-hour monthly process into a weekly automated dashboard, eliminating 1,800+ hours annually• Capacity Planning: Led capacity planning and financial forecasting across 3 business units, coordinating Finance, Capacity Planning, and Business Operations teams• Executive Reporting: Managed quarterly performance reporting for Senior VP overseeing employees across 3 business functions• Quality Management: Achieved 44% defect reduction and 15% quality enhancement through structured quality management programs• Data Operations: Coordinated data consolidation from 16 ETL pipelines for international business reviews, managing inputs from stakeholders across multiple time zonesMy Approach:I thrive in dynamic, fast-paced environments where ambiguity is the norm. Whether launching new products or optimizing existing operations, I focus on building scalable solutions, establishing robust governance structures, and driving continuous improvement through data-driven insights. I believe in delivering measurable business impact through strategic planning and cross-functional collaboration.Technical Skills:Data Analytics & Visualization (QuickSight, SQL, Excel)| Project Management (Asana, Jira, RIVER)| AWS | Process Automation

Experience

1. Product Program Manager

   Amazon

   Aug 2023 — Present · Hyderabad, IN

   Orchestrated quarterly performance reporting for Customer Trust Organization\'s Senior VP employees). Implemented automated data pipelines and unified templates that became the organizational standard.Automated VP/Director financial headcount reporting, transforming 30-hour monthly process into weekly dashboard. Eliminated 360 hours annual effort; expanded across sub-organizations, saving 1,800 hours annually.Automated executive headcount reporting, reducing effort 94%(180 to 10 hours). Consolidated multiple data sources with validation logic while maintaining uninterrupted reporting.Transformed headcount planning across three business units. Aligned Finance, Capacity Planning, and Operations to create unified data collection system with three automated pipelines.Led weekly International Emerging Stores Business Review publication. Orchestrated 16 ETL pipelines coordinating international stakeholders across time zones.Established SWIFT team\'s monthly newsletter using automated content generation tools.Led QuickSight dashboard program for Operations Managers. Eliminated 8 hours monthly per user (576 hours annual savings), achieving 20% adoption increase.Managed cross-functional projects across Finance, Operations, and Business Intelligence, transforming manual processes into automated solutions.

Education

• SAHSS Karimkunnam

  Science

  2009 — 2011

• Al Azhar College of Arts & Science, Perumpillichira, Thodupuzha

  Bachelor of Science - BS, Computer Science

  2012 — 2015