Nidha Hassan

About Nidha Hassan

Dedicated and results-oriented professional with a combined 5 years of experience in technical support engineer and interior designing.As a Technical Support Engineer, I have honed my skills in providing exceptional technical support and solutions to clients, specializing in troubleshooting and resolving hardware, software, and network issues. Throughout my career, I have maintained a proven track record of achieving targets, receiving positive feedback from clients, and contributing to team success. I am committed to continuous learning and staying updated with the latest industry trends and technologies.As a Technical Support Representative at IBM - Kyndryl, I have been troubleshooting and resolving desktops, laptops, hardware, network, and software related issues for clients. My expertise in Service Now and CDAX tools, as well as Active Directory server, One-service & Cyber Arc tools, has enabled me to reset passwords, unlock AD accounts, set up new users\' computers and phones, and provide remote desktop support using SCCM. Additionally, I have supported all the O365 applications like MS Outlook, Office, Excel, PowerPoint, OneDrive, and OneNote via phone, chat, and email support.With 2 years of experience in interior designing, I have developed strong project management skills, excelled in client interactions, and consistently delivered high-quality service to meet business needs.As an Interior Designer at Homelane.com, I have been responsible for the entire design process, from the initial consultation to the execution of residential projects. I have assisted with onsite client meetings, prepared quotations, determined the cost of completion, sourced materials and products, and utilized computer applications in the design process. I have also inspected design after completion to ensure that client goals have been met.Previously, as a Technical Support Engineer at HP Inc, I have worked with Desktops & Notebooks, Printers, and Hardware dispatch team. I have troubleshooted hardware components, resolved technical issues in a cleaner, courteous, and straightforward manner, and provided outstanding technical support to clients.Soft Skills: Communication, Problem-Solving, Adaptability, Customer Focus, Time Management, Collaboration, Attention to Detail, Creativity, Leadership, Resilience.

Experience

1. Lead Customer Service Representative

   Stryker

   Aug 2024 — Present

Education

• CMR Institute Of Technology

  Civil engineering, Civil Engineering

  2013 — 2017

• Presidency College, Bangalore

  PCMB Science

  2011 — 2013