Nidda Hussain
Contact Center Team Manager @Costa Coffee
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WORK HISTORY
Contact Center Team Manager @Costa Coffee
High Wycombe, GB
Lead a high-performing UK Contact Centre team, ensuring KPIs and SLAs are met- Act as the escalation point for complex customer issues, implementing targeted action plans- Equip teams with the right tools and processes to enhance productivity and service quality- Foster a culture of accountability, ownership, and continuous improvement- Collaborate with cross-functional stakeholders to drive service enhancements- Implement customer feedback systems to improve processes and customer satisfaction.
EDUCATION
Buckinghamshire New University
Bachelor's Degree
Strode's and Windsor Sixth Form Colleges
Bachelor of Technology - BTech
Slough and Eton Church of England Business and Enterprise College
GCSE
ABOUT NIDDA HUSSAIN
Contact Centre Manager | Customer Experience | People Development A…
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