Nicquia Jamison

About Nicquia Jamison

Customer Success Manager with over a decade of experience driving client retention, satisfaction, and revenue growth across SaaS and HR tech environments. Currently at Justworks, I partner with executives and administrators to deliver tailored strategies that simplify complex topics like compliance, benefits, and payroll. Previously at Vonage, I increased customer retention by 25% and led high-impact upsell and cross-sell initiatives. Known for building strong client relationships, collaborating cross-functionally, and turning insights into action, I’m passionate about elevating the customer experience and aligning solutions with business goals.

Experience

1. Customer Success Manager

   Justworks

   Feb 2025 — Present · NY, US

   Cultivated strong relationships with customers, serving as a trusted advisor to ensure long-term platform success. • Conducted regular check-ins and business reviews, proactively identifying at-risk customers and enhancing satisfaction. • Identified upsell opportunities and facilitated new revenue streams, contributing to overall company growth. • Acted as the primary liaison between customers and Justworks, ensuring smooth communication and issue resolution.

Education

• CUNY Bronx Community College

  Associate's degree, Business Administration and Management, General

• State University of New York at Old Westbury

  Business, Management, Marketing, and Related Support Services

  1998 — 1999

Skills

• Accounting
• Financial Reporting
• Management
• Accounts Receivable
• Access
• Account Management
• Accounts Payable
• Billing Solutions
• Budgets
• Business Process Improvement
• Data Analysis
• Erp
• Finance
• Financial Analysis
• Forecasting
• Invoicing
• Leadership
• Microsoft Excel
• Microsoft Office
• Microsoft Word
• Outlook
• Payroll
• Peoplesoft
• Process Improvement
• Revenue Recognition
• Sap
• Teamwork
• Time Management
• Training
• Customer Service
• Microsoft Access