Nicolle Seuss

About Nicolle Seuss

As a Business Operations leader with a blend of biotech startup agility and deep experience in insurance underwriting and operational leadership, I thrive in environments where structure needs to be built and scaled quickly. In my recent work with biotech founders, I’ve driven systems implementation, strategic projects and cross-functional operations in highly dynamic, ambiguous settings. I bring strong project management skills, supported by attention to detail, an organized and analytical approach and a can-do attitude that helps teams move from uncertainty to execution. My background in underwriting strengthened my foundation in financial analysis, risk management and leading teams in fast-paced, high-pressure environments. Across both industries, I’ve built a reputation for diagnosing operational gaps, improving processes and enabling organizations to grow with intention and resilience. I’m energized by evolving business needs, complex problems and the opportunity to create operational excellence that fuels scale.

Experience

1. Information Technology Operations Manager

   Arc Institute

   Dec 2024 — Present · Palo Alto, CA, US

   Systems Implementation & Migration: Spearheaded multiple system migrations to enhance operational efficiency and data integrity across various platforms.~ IT Support Oversight: Supervise IT ticket resolution and collaborate with a team of help desk agents to ensure timely support for all staff technology needs.~ SaaS Application Management: Developed a comprehensive SaaS app tracking system to monitor renewals and key details, improving accountability and budgeting accuracy.~ Cross-functional Collaboration: Collaborate with diverse teams on special projects to optimize processes and promote a culture of innovation.~ Budgeting & Forecasting: Assist in the development of IT budgeting and forecasting strategies, aligning technology investments with company goals.

Education

• California State University-Sacramento

  Bachelor of Science - BS, International Business

Skills

• Risk Analysis
• Benefits Administration
• Cross-Functional Collaborations
• Medical Underwriting
• College Recruiting
• Management
• Team Building
• Underwriting
• Life Insurance
• Health Savings Accounts
• Stop Loss
• Disability Insurance
• Reinsurance
• Healthcare
• Claim
• Process Improvement
• Team Leadership
• Hmo
• Health Insurance
• Brokers
• Managed Care
• Risk Management
• Training
• Health Care Reform
• Negotiation
• Managing Multiple Locations
• Insurance
• Ppo
• Leadership
• Employee Benefits
• Talent Management