Nicole Zvek
Award-Winning Hospitality Executive ✴️ Director of Rooms at Four Seasons Las Vegas ✴️ Expertise in Driving Revenue Growth and Transforming Customer Experience ✴️ 3 Decades in Full-Service and Luxury Hotels
- Role
- Director of Rooms Promoted from Director of Revenue Management Ranked #1 in Guest Satisfaction at Four Seasons
- Location
- Henderson, NV, US
- LinkedIn followers
- 500 followers
About Nicole Zvek
CAREER HIGHLIGHTS: Stood up 1st On-Site Revenue Management Function Earned…
Experience
Director of Rooms Promoted from Director of Revenue Management Ranked #1 in Guest Satisfaction
Jan 2018 — Present · Las Vegas, NV, US
SNAPSHOT:Promoted to lead team of 176 with 17 direct reports for this 424-room luxury property in 2021. Complete oversight of day-to-day operations for front desk, bell services, guest service, concierge, VIP relations, housekeeping, and reservations. SELECTED HIGHLIGHTS: Built first Guest Relations department dedicated to elite guests who drive 60% of revenues; achieved guest satisfaction scores of 89.3% in 2024 and trending to 94.6% in 2025, among highest companywide. Improved overall YOY guest experience survey results 6.5%, outperforming corporate averages 2%, through personalized check-in experiences, luxury touches, and robust service recovery process. Increased YOY staff engagement scores 4.7% by instituting regular employee and manager meetings, acting on feedback, and enforcing zero-tolerance policies against guest mistreatment of employees. Achieved 91% manager satisfaction score in 2024 (up from 86% prior year), reflecting strong leadership, mentorship, and employee engagement. Previous Role: Director of Revenue Management – Dallas at Las Colinas (2018 – 2021)Leveraged previous experience to introduce on-property revenue management, transitioning from corporate oversight to hotel-specific strategies; expanded scope to total hotel revenue management across rooms, banquets, food and beverage, spa, and golf, optimizing utilization and profitability. SELECTED HIGHLIGHTS: Partnered with marketing to design innovative promotions, including luxury “after-hours” spa packages and targeted member campaigns, that generated $75K annually in incremental revenue. Steered resort through pandemic disruptions by reimagining operations and repurposing 124 villas to meet demand; sustained weekend sellouts, safeguarded revenue, and rebuilt rooms team after closure. Selected for dual role as Director of Rooms and Director of Revenue for 5 months during COVID, overseeing guest services, check-in operations, and customer experience
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